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Rules

RULES OF THE WWW.TIESIOGGRAZI.LT ELECTRONIC STORE

1. Terms used in these Rules

1.1. Electronic store - this electronic store located on the Internet at WWW.TIESIOGGRAZI.LT

1.2. The seller is UAB "Terra pharmaceutica" , legal entity code 303437022, VAT payer code LT100008981010.

1.3. A buyer is a person who orders or purchases goods in the Electronic Store.

1.4. Personal data - Personal data of the Buyer, which the Buyer voluntarily provides when registering and/or ordering goods in the Electronic Store. The history of goods purchased by the Buyer is also considered personal data, when the requirements of the Data Protection Law of the Republic of Lithuania are applied to the processing of such data.

1.5 Rules – the rules of this Electronic store www.tiesioggrazi.lt. These rules of purchase and sale in the electronic store determine the mutual rights, obligations and responsibilities of the buyer who purchases goods at www.tiesioggrazi.lt and the seller UAB "Terra pharmaceutica" when purchasing goods in the electronic store.

2. General provisions.

2.1. These rules for the purchase and sale of goods (hereinafter - the Rules) are a legal document binding on the Parties, which determine the rights, duties and responsibilities of the Buyer and the Seller when the Buyer purchases goods in the electronic store.

2.2. The seller reserves the right to change, amend or add to the rules at any time, taking into account the requirements set by legal acts. When the Buyer makes a purchase in the Electronic Store, the Rules valid at the time of placing the order apply, therefore the Buyer is recommended to familiarize himself with the Rules every time he makes a purchase.

2.3. The buyer does not have the opportunity to place an order for goods in the Electronic Store if he is not familiar with the Rules or does not agree with them. The Seller does not assume responsibility or risk if the Buyer has not fully or partially familiarized himself with the Rules, although he was given such an opportunity.

2.4. The seller confirms that he is responsible for the sale of the goods ordered in the Electronic Store and the proper delivery of the purchased goods, the quality of the goods, the proper fulfillment of the return conditions and the implementation of other rights and obligations of the seller provided for in legal acts.

3. Protection of personal data.

3.1. To order goods in the online store, the Buyer can:

3.1.1. when registering in this online store - by entering the data requested during registration;

3.1.2. without registering in this online store.

3.2. Buyer, when ordering goods 3.1. in the ways provided for in the clause of the rules, in the relevant information fields provided by the Seller, the personal data of the Buyer necessary for the proper fulfillment of the goods order must be indicated: name, surname, delivery address of the goods, telephone number and e-mail address.

3.3. By approving these rules, the Buyer agrees that 3.2. The personal data of the Buyer presented in point would be processed in the electronic store for the sale of goods and services, for the purposes of analysis of the Seller's activities and direct marketing. The Buyer may withdraw this consent at any time by informing the Seller by e-mail.

3.4. By agreeing to the processing of the Buyer's personal data for the purpose of selling goods and services in the Seller's online store, the Buyer also agrees to the sending of informational messages to the e-mail address and phone number specified by the Buyer, necessary to fulfill the order for goods.

3.5. When registering in the online store and ordering goods, the buyer undertakes to keep and not disclose login data to anyone.

3.6. The Buyer is responsible for ensuring that the Buyer's data provided in the Online Store are accurate, correct and complete. If the data provided in the Buyer's Electronic Store account changes, he must update them in time. In no case is the Seller responsible for damage suffered by the Buyer and/or third parties due to the Buyer specifying incorrect and/or incomplete personal data or not changing or supplementing the data after they have changed. If the Buyer provides Personal Data of third parties while using the Electronic Store, the Buyer is responsible for the legality of the submission and use of such data.

3.7. The buyer has the right to freely change, supplement or submit a request to cancel his registration to the seller at any time in his account.

4. Ordering goods - concluding a contract

4.1. The following persons have the right to buy in the online store:

4.1.1. able-bodied natural persons, that is, persons who have reached the age of majority, whose capacity is not limited by court order;

4.1.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, except in cases where they dispose of their income independently;

4.1.3. legal entities;

4.1.4. authorized representatives of all the above persons.

4.2. The Seller has the right to limit the Buyer's use of the Electronic Store or cancel the Buyer's registration without warning, if the Buyer uses the Electronic Store in violation of these Rules, tries to harm the stability and security of the Electronic Store, or otherwise violates the laws of the Republic of Lithuania.

4.3. The purchase and sale agreement is considered concluded from the moment when the Buyer receives the Seller's notification that the Buyer's order has been confirmed at his e-mail address specified in the Buyer's electronic purchase account. After sending the confirmation of the order to the e-mail address specified by the Buyer, the range of goods specified in the order, their quantity, price and other conditions become a mandatory and inseparable part of the contract.

4.4 The goods are considered to have been ordered when the Buyer receives a confirmation at the e-mail address specified by him that the Buyer's order has begun to be fulfilled. If the buyer chooses to pay for the goods at the time of placing the order, the order starts to be executed after the money is credited to the Seller's bank account.

4.5. All contracts concluded with buyers are stored in the online store.

4.6. The place of conclusion of the contract is considered to be the Republic of Lithuania.

5. Ordering goods, prices, payment procedure, deadlines.

5.1. In the electronic store, the Buyer can buy 24 hours a day, 7 days a week.

5.2. The prices of goods in the e-shop and in the formed order are indicated in euros with added value tax (VAT). The Buyer can pay for the goods only in the official currency of the Republic of Lithuania - euros. If the official currency of the Republic of Lithuania changes, the prices of goods are converted in accordance with the procedure established by legal acts.

5.3. The Seller has the right, at his discretion, to set the minimum size of the basket of goods, that is, the minimum amount, upon reaching which the Buyer's order will be executed, and this amounts to 10 EUR. The size of this amount is visible when viewing the shopping cart. The price of the goods valid at the time of order confirmation applies to the goods. The seller has the right to change the prices of goods sold in the online store at any time.

5.4. For the delivery of goods via courier or to delivery points, the rates valid at the time of placing the order for goods are applied, specified in the "Delivery of goods" section of the Electronic Store menu. The price of delivery of goods is applied to the entire ordered basket of goods and is not divided into individual goods.

5.5. The buyer can pay for the goods in one of the following ways:

5.5.1. Payment using electronic banking means advance payment using the electronic banking system used by the Buyer. In order to use this form of payment, the buyer must have signed an electronic banking agreement with the bank. The Buyer transfers the money to the current account of the electronic store. The responsibility for data security in this case rests with the respective bank, since all monetary transactions take place in the bank's electronic banking system. When using this payment method, the payment order must be confirmed no later than within 3 (three) hours from the moment the order is submitted to the Seller and the payment order is created. The payment is considered completed when the Bank confirms to the Seller that the payment order has been executed successfully. In this case, the responsibility for data security during the Buyer's payment rests with the specific bank, as all monetary transactions take place in the bank's electronic banking system.

5.5.2. payment by bank transfer is an advance payment, when the Buyer transfers the money to the current account specified by the Seller. The buyer undertakes to pay by advance bank transfer no later than within 2 (two) days from the moment of placing the order in the Electronic Store. Payment is considered completed when the amount due is credited to the Seller's bank account. In this case, the responsibility for data security during the Buyer's payment rests with the specific bank, as all monetary transactions take place in the bank's electronic banking system.

5.5.3. cash payment on delivery through a DPD courier is a payment when the Buyer pays the money to the DPD representative delivering the package.

5.6. The buyer undertakes to pay for the goods immediately. Only after receiving the payment for the goods, the formation of the goods parcel begins and the calculation of the delivery term of the goods begins.

5.6. No later than within 3 (three) working days from the delivery of the goods to the Buyer, the Seller shall submit a VAT invoice, which is also stored in the Buyer's individual account in the electronic store.

6. Delivery of goods.

6.1. The buyer, who has chosen the delivery service during the order, undertakes to indicate the exact place of delivery of the goods.

6.2. The Buyer can choose one of the specified delivery methods: to receive the ordered goods by courier at the address specified by the Buyer or to pick them up at DPD Pickup parcel departments.

If the order is paid on a working day before 12:00, the goods are sent to the Buyer on the same working day. If the order is paid on a working day after 12:00 p.m. or non-working day, the order is sent to the Buyer on the next working day. The courier and the Buyer agree on the exact time of delivery of the goods by phone, after the courier calls the number specified by the Buyer or receives an SMS message about the delivery to the delivery point.

6.3. The buyer, who has chosen the method of delivery of the goods via courier, undertakes to specify the exact delivery address of the goods and the desired delivery time in the Buyer's electronic purchase account and to pick up the goods at the delivery time agreed with the courier. The buyer must ensure that the goods are picked up by the buyer or another person to whom the buyer has given the order number at the place of delivery of the goods provided during the order at the delivery time agreed with the courier. By disclosing the order number to another person, the Buyer assumes responsibility and has no right to make claims against the Seller for delivery of goods to the wrong entity. If the delivery of the goods is impossible due to no fault of the Seller (for example, the Buyer specified the wrong address when ordering the goods, the Buyer or recipient cannot be found at the specified address, etc.) or the Buyer does not collect the goods at the time agreed with the courier, the Seller may terminate the goods purchase and sale agreement without prior notice. If the Seller terminates the purchase and sale agreement in the case provided for in this clause, the Seller shall return the amount paid for the goods to the Buyer within 14 days, deducting from that amount the costs incurred by the Seller for the delivery of the goods.

6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller does not have the necessary goods in stock and the Buyer is informed of the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the goods.

6.5. In all cases, the Seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller's control.

6.6. The buyer must in all cases immediately inform the seller if the package is delivered in damaged or otherwise damaged packaging, if the package contains unordered goods or the wrong quantity of them, incomplete product set.

6.7. When accepting the purchased goods, before signing the delivery documents, the buyer must inspect the condition of the goods' packaging, the quantity, quality and assortment of the goods. If the Buyer has noticed defects in the goods or inconsistencies between the shipment and the order, the Buyer must not accept the shipment of goods and, together with the courier, fill out a special shipment inspection report, in which he must indicate the violations found and inform the Seller about them at the phone number or e-mail address specified in these Rules. If the Buyer approves the goods delivery documents without comments, it is considered that the goods were delivered to him in an undamaged package of the goods shipment, the quantity, quality, and assortment of the goods correspond to the order and the terms of the purchase and sale agreement.

7. Product quality guarantees

7.1. The details of the goods sold in the electronic store are indicated in the description of each goods.

7.2 The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the online store may not correspond to the actual size, shape and color of the goods due to the characteristics of the display used by the Buyer.

7.3. Each product sold in the online store has a certain expiration date, the specific term of which is indicated on the product packaging.

7.4. If at the time of delivery of the goods to the Buyer the expiry date of the goods has expired, the Seller undertakes to take back such goods and replace them with similar suitable goods or refund the money paid for the expired goods.

8. Cancellation of the contract, exchange and return of goods, prices.

8.1. The Seller undertakes to provide the Buyer with high-quality goods of suitable commercial appearance.

8.2. The buyer undertakes to check the quality and compliance of the goods with the order during the delivery of the goods to the buyer. If the transferred goods or their packaging is of poor quality or does not correspond to the buyer's order, the goods are missing, the buyer must record this in the invoice. The entry must be signed by the buyer and seller or their authorized persons (e.g. courier). The buyer has the right to refuse to accept from the seller only those goods or their part that are of poor quality or do not correspond to the buyer's order. The seller or his authorized person confirms the agreement with the entry made in the invoice about the defects of the goods with his signature. After confirming that the goods delivered to the buyer are of poor quality or do not correspond to the buyer's order, the seller undertakes to replace the poor-quality or non-conforming goods with suitable goods that correspond to the order within 3 (three) working days. In such case, the cost of re-delivery to the buyer shall be borne by the seller.

8.3. If the buyer accepts the goods and does not record the defects of the goods in the invoice, it is considered that the transferred goods meet the usual quality requirements for such goods and the buyer's order.

8.4. Defects of the sold goods are removed, low-quality goods are replaced, returned in accordance with the 2001 order of the Minister of Economy of the Republic of Lithuania. June 29 by order no. 217 "Regarding the Approval of the Rules for Returning and Exchange of Items" approved rules for the return and exchange of Items, except in cases where the contract cannot be canceled according to the laws of the Republic of Lithuania. The buyer has the right to withdraw from the purchase and sale contract within 14 days.

8.5. The Buyer does not have the right to return quality goods that the Buyer has used, damaged them, damaged their packaging or due to other actions taken by the Buyer, the goods have lost their marketable appearance;

8.6. Goods are considered to be of poor quality if the goods have expired, the goods contain ingredients prohibited by legislation, the consistency or other essential characteristics of the goods have changed due to improper storage conditions before the goods are handed over to the Buyer, the goods are mechanically damaged, their packaging is damaged or there are other goods quality defects.

8.7. Quality goods to be returned or exchanged must be undamaged and in their original appearance (labels not removed or damaged, protective film not torn off, etc.) and cannot be used. The product must be returned in the original packaging, in the same set as the Buyer received, with the purchase document, instructions for use and other product accessories.

8.8. Goods of inappropriate quality are exchanged or returned in accordance with these Rules and the legal acts of the Republic of Lithuania in force at the time of purchase of the goods.

8.9. Goods can be delivered (returned) to the Seller by mail or courier. When the buyer applies to the e-mail address tu@tiesioggrazi.lt, the Seller will be provided with detailed return instructions. More information about returning goods can be found in the section Returning goods.

8.10. In cases of return of goods specified in the rules, the Seller returns the money paid for the goods to the Buyer within 14 (fourteen) days from the day of return of the goods, by transferring the money to the bank account of the payer for the goods.

8.11. If the returned goods were delivered by courier, i.e. the Buyer chose a delivery method that is subject to an additional service fee, the Seller has the right to deduct the costs incurred by the Seller for the delivery of the goods from the amount paid for the goods returned to the Buyer.

8.12. If the returned goods were paid for through the Paysera system, i.e. the Buyer chose a payment method for which the seller is charged an additional service fee, the Seller has the right to deduct the costs incurred by the Seller due to offsetting the payment of the goods from the amount paid for the goods returned to the Buyer.

9. Liability of the Buyer and the Seller.

9.1. The Buyer is fully responsible for the correctness of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation from the Buyer for direct losses incurred.

9.2. The buyer is responsible for the actions taken while using this electronic store.

9.3. After registering, the Buyer is responsible for transferring his login data to third parties. If the services provided by the electronic store are used by a third person who has connected to the electronic store using the Buyer's login data, the Seller considers this person to be the Buyer.

9.4. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller's recommendations and the Buyer's obligations, did not familiarize himself with these Rules, although he was given such an opportunity.

9.5. If the Seller's online store contains links to the electronic websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information or activities carried out there, does not maintain, control those websites and does not represent those companies and individuals.

9.6. In the event of damage, the guilty Party compensates the other Party for direct losses.

10. Marketing and Information.

10.1. The seller can initiate various promotions in the online store at his discretion.

10.2. The seller has the right unilaterally, without separate notice, to change the conditions of the shares, as well as to cancel them. Any change or cancellation of the terms and conditions of the promotion is valid only going forward, that is, from the moment of their execution.

10.3. The seller sends all notifications related to the fulfillment of the order by means of communication specified in the Buyer's registration form.

10.4. The Buyer sends all messages and questions to the telephone numbers and e-mail addresses specified in the "Contacts" section of the Seller's online store.

10.5. The seller is not responsible if the buyer does not receive the sent informational or confirming messages due to disruptions in the internet connection, e-mail service providers' networks.

11. Use of cookies

11.1. In order to offer the Buyer or the visitor of the Electronic Store full-fledged services offered in the Electronic Store, the Administrator of the Electronic Store uses system cookies. Cookies are used in order to recognize the previous visitor of the Electronic Store, to determine the language of the Electronic Store page, to identify the user session, the session key, as well as to identify and correct errors in the Electronic Store.

12. Final Provisions.

12.1. These Rules for the purchase and sale of goods are drawn up in accordance with the laws and legal acts of the Republic of Lithuania.

12.2. All issues not discussed in these rules are resolved in accordance with the legal acts of the Republic of Lithuania.

12.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

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