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Purchase and sale of goods

www.tiesioggrazi.lt
online store

Rules

1. General provisions

1.1. These rules for the purchase and sale of goods (hereinafter referred to as the "Rules") determine the general conditions for the purchase of goods in the online TIESIOG GRAŽI store operating on the website www.tiesioggrazi.lt (hereinafter referred to as "TIESIOG GRAŽI").

1.2. JIESIOG GRAŽI store is controlled and sold by UAB "Terra pharmaceutica", legal entity code 303437022, VAT payer code LT100008981010, correspondence address Kirtimų st. 47, Vilnius (hereinafter - the "Seller").

1.3. A buyer is a person who buys goods from SIMPLY BEAUTIFUL. The goods JUST BEAUTIFUL have the right to buy natural persons of full age and legal entities acting through their authorized representatives.

1.4. By registering or placing an order, the Buyer unconditionally confirms that he meets the conditions set out in point 1.3 and has the right to buy JISJIAG ŽAŽI in the store.

1.5. Personal data - the Buyer's personal data, which the Buyer voluntarily provides when registering and/or ordering goods in the JUST BEAUTIFUL store. The history of goods purchased by the Buyer is also considered personal data, when such data is stored in accordance with the requirements of the legal acts of the Republic of Lithuania. If the recipient of the goods is a person other than the Buyer, the Buyer must ensure that the recipient's personal data is provided legally.

1.6. Rules – purchase rules of this online store www.tiesioggrazi.lt. These rules for purchasing in the electronic store determine the mutual rights, duties and responsibilities of the Buyer who purchases goods at www.tiesioggrazi.lt and the Seller when purchasing goods in the electronic store.

2. General provisions.

2.1. These Rules are a legal document binding on the Parties, which determines the rights, duties and responsibilities of the Buyer and the Seller when the Buyer purchases goods in the DIESIOG GRAŽI electronic store. The buyer enters into a purchase contract by joining these rules. The contract is considered concluded when the Buyer forms and submits an order for goods in the JUSTICE ZAŽI store, makes payment in accordance with the procedure and terms set out in the Rules (when the Buyer has chosen to pay for the goods at the time of ordering) and JUSTICE ZAŽI sends confirmation that the Buyer's order has been accepted to the e-mail specified by the Buyer. .

1.7. The seller reserves the right to change, amend or add to the rules at any time, taking into account the requirements set by legal acts. When the Buyer makes a purchase in the TSISIOG GRAŽI online store, the Rules valid at the time of placing the order apply, therefore the Buyer is recommended to familiarize himself with the Rules every time he makes a purchase.

1.8. The buyer does not have the opportunity to place an order for goods in the online TSISIOG GRAŽI store if he is not familiar with the Rules or does not agree with them. The Seller does not assume responsibility or risk if the Buyer has not fully or partially familiarized himself with the Rules, although he was given such an opportunity.

1.9. The seller confirms that he is responsible for the sale of the goods ordered in the Electronic DIESIOG GRAŽI store and the proper delivery of the purchased goods, the quality of the goods, the proper fulfillment of the return conditions and the implementation of other rights and obligations of the seller provided for in legal acts.

1.10. The Seller has the right to limit the Buyer's use of SISIOG GRAŽI store services or cancel the Buyer's registration without warning, if the Buyer uses the SISIOG GRAŽI store in violation of these Rules, tries to harm the orders, work stability and/or security of the SISIOG GRAŽI store.

2. Registration and processing of personal data

2.1. . To order goods in the online TSISIOGD GRAŽI store, the Buyer can:

2.1.1. when registering in this online TSISIOGD GRAŽI store - by entering the data requested during registration;

2.1.2. without registering in this online store.

2.2. Buyer, when ordering goods 2.1. in the manner provided for in clause of the rules, the personal data of the Buyer (or the recipient of the goods) necessary for the proper fulfillment of the goods order must be indicated in the relevant information fields provided by the Seller: name, surname, delivery address of the goods, telephone number and e-mail address.

2.3. By approving these rules, the Buyer agrees that 2.2. The personal data of the Buyer provided in point would be processed for the purposes of purchasing and delivering goods to the Buyer and for accounting purposes. The data of the recipient of the goods will be provided to the person delivering the goods only for the purpose of fulfilling the contract with the Buyer. Marketing offers will be provided to the Buyer only with his separate consent. For more information about the processing of the Buyer's personal data, please see the Privacy Policy (active link).

2.4. The buyer has the right to freely change, supplement or cancel his registration data at any time.

2.5. When registering, the Buyer creates individual login data (username and password) and undertakes to keep them confidential and not disclose them to any third parties. In order to reduce the risk of unauthorized access to the JIESIOG GRAŽI store on behalf of the Buyer, it is recommended to create a complex, hard-to-guess password (it is recommended that the password consist of at least 8 characters, using upper and lowercase letters, numbers and punctuation marks, avoid easy-to-guess words (Buyer's name, surname etc.) and/or number (eg date of birth) etc.) and change it at least every 6 (six) months. The Buyer is responsible for the complexity of the login data created by him and for saving them, as well as for any actions (data transfer, submitted product orders, user comments, etc.) that are performed in the JUST GRAŽI store after logging in with the Buyer's individual name and password. If a third person uses the services provided by SIMPLY BEAUTIFUL, having connected to the online store using the Buyer's login data, the Seller considers this person to be the Buyer. If the Buyer loses his login data, he must immediately inform the Seller about this by mail, phone or e-mail. by letter or to change login data when logging in to the JUST JUST BEAUTIFUL store system. The Seller cannot and will not be held responsible for damage caused to the Buyer when third parties connect to the JIESIOG GRAŽI store using the Buyer's login data. The security of login data is extremely important in the case of debit or credit card payments.

2.6. The buyer's personal data will be processed in accordance with the Privacy Policy (active link) . If the Buyer uses the services of JISKIG GRAŽI store, it is considered that he agrees to the processing of the Buyer's personal data and confirms that all the information and personal data provided are correct and correspond to reality.

2.7. Additionally, when registering his account or not, the Buyer can provide his e-mail, which the Seller will use to send newsletters or other product offers to the Buyer. This consent can be revoked by the Buyer at any time by clicking on the link provided in the newsletter or by informing the Seller directly by e-mail (details in the Privacy Policy (active link)).

3. Product prices, payment procedure and terms

3.1. The prices of goods in the JUST BEAUTIFUL store and in the formed order are indicated in Euros with VAT. Goods are sold to the Buyer at the prices valid in the JUST BEAUTIFUL store at the time of placing the order.

3.2. The buyer can pay for the goods in one of the following ways:

3.2.1. Payment using electronic banking means advance payment using the electronic banking system used by the Buyer. In order to use this form of payment, the buyer must have signed an electronic banking agreement with the bank. The Buyer transfers the money to the current account of the electronic store. When using this payment method, the payment order must be confirmed no later than within 3 (three) hours from the moment the order is submitted to the Seller and the payment order is created. The payment is considered completed when the Bank confirms to the Seller that the payment order has been executed successfully. In this case, the responsibility for data security during the Buyer's payment rests with the specific bank, as all monetary transactions take place in the bank's electronic banking system.

3.2.2. payment by bank transfer is an advance payment, when the Buyer transfers the money to the current account specified by the Seller. The buyer undertakes to pay by advance bank transfer no later than within 2 (two) days from the moment of placing the order in the Electronic Store. Payment is considered completed when the amount due is credited to the Seller's bank account. In this case, the responsibility for data security during the Buyer's payment rests with a specific bank, as all monetary transactions take place in the bank's electronic banking system.

3.2.3. cash payment on delivery through a DPD courier is a payment when the Buyer pays the money to the DPD representative delivering the package.

3.3. The buyer undertakes to pay for the goods immediately. Only after receiving the payment for the goods, the goods parcel begins to be formed and the goods delivery term begins to be calculated, except when the Buyer chooses the method of cash payment to the courier.

3.4. No later than within 3 (three) working days from the delivery of the goods to the Buyer, the Seller shall submit a VAT invoice, which is also stored in the Buyer's individual account in the electronic store.

4. Ordering and delivery of goods

4.1. In the electronic store, the Buyer can buy 24 hours a day, 7 days a week.

4.2. The Seller has the right, at his discretion, to set the minimum size of the basket of goods, that is, the minimum amount, upon reaching which the Buyer's order will be executed, and this amounts to 10 EUR. The size of this amount is visible when viewing the shopping cart. Shipping costs are not included in the minimum shopping cart amount. The price of the goods valid at the time of order confirmation applies to the goods. The seller has the right to change the prices of goods sold in the online store at any time.

4.3. For the delivery of goods via courier or to delivery points, the rates valid at the time of placing the order for goods are applied, specified in the "Product delivery" section of the Electronic Store menu (active link). The price of delivery of goods is applied to the entire ordered basket of goods and is not divided into individual goods.

4.4. The Buyer can choose one of the specified delivery methods: receive the ordered goods by courier at the address specified by the Buyer or pick them up at the DPD Pickup parcel departments. If the order is paid on a working day before 12:00, the goods are sent to the Buyer on the same working day. If the order is paid on a working day after 12:00 p.m. or non-working day, the order is sent to the Buyer on the next working day. The courier and the Buyer agree on the exact time of delivery of the goods by phone, after the courier calls the number specified by the Buyer or receives an SMS message about the delivery to the delivery point.

4.5. The goods ordered by the buyer are delivered to the address specified during the order. The buyer, who has chosen the method of delivery of the goods via courier, undertakes to specify the exact delivery address of the goods and the desired delivery time in the Buyer's electronic purchase account and to pick up the goods at the delivery time agreed with the courier. The buyer must ensure that the goods are picked up by the buyer or another person to whom the buyer has given the order number at the place of delivery of the goods provided during the order at the delivery time agreed with the courier. By disclosing the order number to another person, the Buyer assumes responsibility and has no right to make claims against the Seller for delivery of goods to the wrong entity. If the delivery of the goods is impossible due to no fault of the Seller
fault (for example, the Buyer specified the wrong address when ordering the goods, the Buyer or recipient cannot be found at the specified address, etc.) or the Buyer does not pick up the goods at the time agreed with the courier, the Seller may terminate the goods purchase and sale agreement without prior notice. If the Seller terminates the purchase and sale agreement in the case provided for in this clause, the Seller shall return the amount paid for the goods to the Buyer within 14 days, deducting from that amount the costs incurred by the Seller for the delivery of the goods.

4.6. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller does not have the necessary goods in stock and the Buyer is informed of the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the goods.

4.7. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller's control.

4.8. The buyer must in all cases immediately inform the seller if the package is delivered in damaged or otherwise damaged packaging, if the package contains unordered goods or the wrong quantity of them, incomplete product set.

4.9. When accepting the purchased goods, before signing the delivery documents, the buyer must inspect the condition of the goods' packaging, the quantity, quality and assortment of the goods. If the Buyer has noticed defects in the goods or inconsistencies between the shipment and the order, the Buyer must not accept the shipment of goods and, together with the courier, fill out a special shipment inspection report, in which he must indicate the violations found and inform the Seller about them at the phone number or e-mail address specified in these Rules. If the Buyer approves the goods delivery documents without comments, it is considered that the goods were delivered to him in an undamaged package of the goods shipment, the quantity, quality, and assortment of the goods correspond to the order and the terms of the purchase and sale agreement.

5. Product quality guarantee and expiration date

5.1. . The details of the goods sold in the electronic store are indicated in the description of each goods.

5.2 The seller is not responsible for the fact that the goods in the online store may not correspond to the real ones in their color, shape or other parameters. the size, shape and color of the goods due to the characteristics of the display used by the Buyer.

5.3. Each product sold in the online store has a certain expiration date, the specific term of which is indicated on the product packaging.

5.4. If at the time of delivery of the goods to the Buyer the expiry date of the goods has expired, the Seller undertakes to take back such goods and replace them with similar suitable goods or return the money paid for the expired goods. Defects in the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the Resolution of the Government of the Republic of Lithuania on 11.06.2001 No. 697 (new version from 01.09.2019) approved by the Retail Trade Rules and the Civil Code of the Republic of Lithuania.

6. Abandonment of the contract. Exchange and return of goods

6.1. The buyer has the right to cancel the contract for the purchase and sale of goods concluded in the online store of TIESIOG GRAŽI, by notifying TIESIOG GRAŽI in writing no later than within 14 (fourteen) calendar days from the day of delivery of the goods, by filling out the Purchase Agreement cancellation form (active link), which he submits by e-mail tu@tiesioggrazi.lt.

6.2. After submitting a written notice of withdrawal from the contract, the Buyer must return the product (if it was delivered) within 15 (fifteen) calendar days at the latest.

6.3. Pursuant to Article 6.228-10 of the Civil Code of the Republic of Lithuania, the Buyer does not have the right to return quality goods that the Buyer has used, damaged, unpacked, damaged their packaging, or due to other actions taken by the Buyer, the goods have lost their marketable appearance for reasons of health protection or hygiene;

6.4. Goods are considered to be of poor quality if the goods have expired, the goods contain ingredients prohibited by law, the consistency or other essential characteristics of the goods have changed due to improper storage conditions before the goods are handed over to the Buyer, the goods are mechanically damaged, their packaging is damaged or there are other goods quality defects.

6.5. Quality goods to be returned or exchanged must be undamaged, unwrapped, undamaged (labels not removed or damaged, protective film not torn off, etc.) and cannot be used. The product must be returned in the original packaging, in the same set as the Buyer received, with the purchase document, instructions for use and other product accessories.

6.6. Goods can be delivered (returned) to the Seller by mail or courier. When the buyer applies to the e-mail address tu@tiesioggrazi.lt, the Seller will be provided with detailed return instructions. More information about returning goods can be found in the section Returning goods (must be an active link).

6.7. The money to pay for the goods accepted by the Buyer, but later refused, is paid to the Buyer's account no later than 14 (fourteen) days after the return of the goods. When returning or exchanging high-quality goods that meet the Buyer's order, the Buyer will be refunded the delivery fee for the proportionally returned amount of goods.

7. Final Provisions

7.1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.

7.2. Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania.

7.3. In the event of damage, the guilty party compensates the other party for direct losses in accordance with the procedure and grounds established by the laws of the Republic of Lithuania.

7.4. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

7.5. Every user has the opportunity to resolve disputes with SISIJOG GRAŽI electronically, without going to court. First of all, the user must contact JIESIOG GRAŽI in writing, and within 14 days of receiving the claim, if JIESIOG GRAŽI does not respond to the user's claim, or fails to satisfy the user's claim, the user may apply to an entity that handles consumer disputes out of court, i.e. the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt , phone 852626751, website www.vvtat.lt ), or to its territorial units in the counties or fill out the application form on the EGS platform http://ec.europa.eu/ods / ).

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