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Terms of purchase and returns

1. General provisions.

1.1. These terms and rules for the purchase and sale of goods (hereinafter - the Rules) are a legal document binding on the Parties, which determine the rights, duties and responsibilities of the Buyer and the Seller when the Buyer chooses, orders and purchases goods by e-mail. in the store. By accessing this website, users agree to the store's terms and conditions.

1.2. This store is a retail e-store focused on consumers purchasing goods for personal, family, household, leisure, business or professional needs.

1.3. In this store, UAB " Terra pharmaceutica", legal entity code 303437022 (hereinafter - the "Seller") organizes, conducts and provides related services for the sale of goods .

1.4. Any person who chooses, orders and/or buys goods in the store is considered a buyer. Buy e-mail the store has the right to:
1.4.1. able-bodied natural persons, that is, persons who have reached the age of majority, whose capacity is not limited by court order;
1.4.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, except in cases where they dispose of their income independently;
1.4.3. legal entities;
1.4.4. authorized representatives of all the above persons.

1.5. By registering or ordering goods in the store, the buyer unconditionally confirms that he agrees with the Rules of this store, and also guarantees that he has the right to buy goods in this store.

1.6. The contract for the purchase and sale of goods (hereinafter referred to as the "Agreement") between the Buyer and the Seller is considered concluded from the moment the Buyer signs this e-mail. after creating a basket of goods in the store, specifying the delivery address, choosing a payment method and familiarizing yourself with the Seller's Rules, press the "Confirm order" button (see point 5 "Ordering goods, prices, payment procedure and deadlines").

1.7. If the Buyer is not familiar with and/or does not agree with the Rules of this store or a certain part of them, he is not given the opportunity to order goods in this store. If the Buyer confirms the order, it is considered that he has familiarized himself with and unconditionally agreed with all the Rules of this store.

1.8. Each Agreement concluded between the Buyer and the Seller is stored electronically. in the store.

1.9. The seller reserves the right to change, amend or add to the Rules at any time, taking into account the requirements established by legal acts. When the buyer is shopping by e-mail the store applies the Rules valid at the time of order confirmation. It is recommended that the Buyer familiarize himself with the Rules during each purchase. The Seller does not assume any risk or responsibility and is unconditionally released from it, if the Buyer has not fully or partially familiarized himself with the Rules.

1.10. The Seller has the right to limit or suspend the Buyer's use of the services of this store or cancel the Buyer's registration without notice, if the Buyer violates the rules of this store, tries to harm the stability and security of the store's work.

2. Registration and protection of personal data.

2.1. To order and purchase goods in this store, the Buyer can:

2.1.1. when registering in this store - by entering the data requested during registration;
2.1.2. without registering in this store.

2.2. Buyer, when ordering goods 2.1. in the ways provided for in clause of the rules, in the relevant information fields provided by the Seller, the personal data of the Buyer necessary for the proper fulfillment of the goods order must be indicated: name, surname, delivery address of the goods, telephone number and e-mail address. postal address. The authorized representative of the legal entity provides the name of the legal entity instead of the first and last name.

2.3. The buyer is responsible for the accuracy, correctness and completeness of the personal data provided. The Seller does not assume any responsibility and is unconditionally released from responsibility for possible damage caused to the Buyer and/or third parties due to the Buyer specifying incorrect and/or incomplete personal data or not changing and supplementing the data after they have changed.

2.4. The buyer who has registered in this store has the right to freely change and supplement the registration data or cancel his registration at any time.

2.5. The buyer, registering by e-mail in the store and when ordering goods, undertakes to store and not disclose login data to anyone. The Buyer is responsible for saving the login data provided to him, as well as for all actions (providing data, submitting product orders, user comments, etc.) that are performed after logging in to this store with the Buyer's name and password. If the services of this store are used by a third person who has logged in with the Buyer's registration data, the Seller considers this person to be the Buyer. If the Buyer loses his login data, he must immediately inform the Seller about it by e-mail, mail, phone or by filling out the form for this purpose in this store.

2.6. By approving these rules, the Buyer agrees that the personal data provided by the Buyer will be collected, stored, systematized, used and processed for the purposes of fulfilling the Seller's order, customer service, performance analysis and direct marketing.

2.7. The personal data provided by the Buyer will be used exclusively by the Seller and its partners, with whom the Seller mediates in the administration of this store, delivery of goods, customer service and/or other services related to the fulfillment of the Buyer's order. The Seller will not disclose the Buyer's personal data to third parties, with the exception of the partners mentioned in this clause or when obliged to do so in the cases established by the legal acts of the Republic of Lithuania.

2.8. If the Buyer does not want to receive promotional offers from the Seller, he has the option to choose not to receive such offers in the registration form. If the Buyer does not wish, the Seller will not use the Buyer's personal data for direct marketing purposes and will not send the Buyer advertising and commercial messages, except for those necessary for the purposes of fulfilling the orders submitted by the Buyer.

2.9. The personal data provided by the buyer will be processed in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts of the Republic of Lithuania regulating the protection and processing of this data.

2.10. The personal data provided by the buyer for direct marketing purposes will be stored no longer than 60 (sixty) months from the last date of shipment of the goods. Data required for debt management are stored until debt collection, but no longer than 10 (ten) years.

2.11. The Buyer has the right at any time to submit a request to the Seller to get acquainted with the Buyer's personal data managed by the Seller, to demand their change or to stop their use for direct marketing purposes.

3. Ordering goods, prices, payment procedure and deadlines.

3.1. email In the store, the Buyer can buy 24 hours a day, 7 days a week.

3.2. The contract comes into force from the moment the Buyer clicks the "Confirm order" button, and after receiving the order, the Seller confirms it - sends a confirmation letter to the e-mail specified by the Buyer. by post The Buyer undertakes to accept the ordered goods and pay the agreed price for them, and the Seller undertakes to send the goods ordered by the Buyer to the address specified by the Buyer.

3.3. Product prices e-mail in the store and in the formed order are indicated in euros, including applicable taxes. Goods are sold to the Buyer at the prices valid in this store at the time of placing the order.

3.4. The buyer pays for the goods in one of the following ways:

3.4.1. Payment using e-mail banking means advance payment using the e-mail address used by the Buyer. banking system. In order to use this form of payment, the buyer must be signed by e-mail. banking agreement with one of the following banks: AB SEB bankas; AB bank Swedbank; AB DNB Nord bank; Danske Bank A/S Lithuanian branch; Nordea Bank AB Lithuanian branch; Ab Šiaulių bankas.. The Buyer transfers the money to e-mail. store current account. The responsibility for data security in this case rests with the respective bank, since all monetary transactions take place through the bank's e-mail. in the banking system. If you have chosen this payment method, then:

3.4.1.1. Complete the order and select your bank in the "Payment method" step of the order;

3.4.1.2. This store will direct you to the page of the selected bank and transfer data about the amount to be paid to the electronic banking system;

3.4.1.3. Log in in the usual way on the electronic banking page and the system will have already processed the payment for the selected goods. All you have to do is confirm the payment.

3.4.1.4. After confirming the payment, the electronic banking page will close, and you will return to the store page. Data for connecting to electronic banking are used only for connecting to the bank's page, and are not transferred when returning to this store.

3.4.2. Payment by bank transfer is an advance payment when the Buyer, after printing the order and going to the nearest bank branch, transfers the money to e-mail. store bank account. Please note that the order number must be specified in the payment destination field.

Company details:

Recipient: UAB "Terra pharmaceutica"

Recipient code: 303437022

Bank: Paysera LT

Bank code: 35000

Account no. : LT023500010001622613

Purpose of payment: Your order number

3.5. The buyer undertakes to pay for the goods immediately. Only after receiving the payment for the goods, the formation of the goods parcel begins and the calculation of the delivery term of the goods begins. Payment is considered completed when the entire amount due is received and credited to the Seller's bank account specified in the payment instructions. The prices of the goods and their delivery for the payment of the invoice are calculated including the applicable VAT.

3.6. The Seller has the right to cancel his order without prior notice to the Buyer, if the Buyer does not pay for the goods within 48 hours from the moment of placing the order.

3.7. The Seller writes out the VAT invoice - invoice and submits it to the Buyer together with the shipped goods.

4. Delivery of goods.

4.1. The goods ordered in this store are delivered only in the territory of the Republic of Lithuania.

4.2. The goods are delivered by the Seller or the Seller's authorized representative (courier).

4.3. The goods ordered by the Buyer are delivered to the address specified in the Buyer's order. The buyer undertakes to indicate the exact place of delivery of the goods. Please enter personal data accurately and in an orderly manner - in capital letters, with Lithuanian characters, punctuation marks in the required places, correct abbreviations - g. / district etc

4.4. The buyer undertakes to accept the goods himself. In the event that the Buyer cannot accept the goods himself, and the goods have been delivered to the specified address, the Seller or his authorized representative has the right to issue the goods to any other person of full age at the specified address, and the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.

4.5. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller does not have the necessary goods in stock and the Buyer is informed of the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the goods.

4.6. In all cases, the Seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller's control.

4.7. If the delivery of the goods is impossible due to the fault of the Buyer or due to circumstances that depend on the Buyer (the Buyer specified the wrong address when ordering the goods, the Buyer or the recipient cannot be found at the specified address, etc.), the goods are not sent to the Buyer again (except for cases where the Buyer pays additionally for re-delivery of the goods delivery). In this case, the money for the goods will be refunded minus the delivery fee.

4.8. During the delivery of the goods, the Buyer must together with the Seller or his authorized representative check the condition of the shipment, the completeness (assortment) and quality of the delivered goods. The buyer must mark the violations of the shipment found in the courier's shipment receipt - transfer document: the shipment is delivered in damaged or otherwise damaged packaging, the shipment contains unordered goods or the wrong amount of them, the product is incomplete. If the buyer does not check the condition of the shipment and/or does not record the data about the violations of the shipment in accordance with the procedure established in this point, the shipment is considered to have been delivered in good condition and undamaged.

4.9. In cases where, during the acceptance of the goods, the Buyer notices that the shipment does not contain the right amount of goods or the goods provided do not correspond to the goods ordered by him and this is not indicated in the invoice, waybill or other document of shipment transfer - acceptance, the Buyer must immediately inform the Seller about this. When the buyer determines that the delivered goods are of inadequate quality, he does not accept the poor-quality goods and must return them to the courier, and mark the fact and reason for the return of the goods in the invoice, waybill or other shipment transfer - acceptance document in the Seller's copy.

5. Product quality, guarantees.

5.1. Each e-mail the details of the product sold in the store are generally indicated in the product description attached to each product.

5.2. The seller is not responsible for the fact that e-mail the color, shape or other parameters of the goods in the store may not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer.

6. Cancellation of the contract, return and exchange of goods.

6.1. The Buyer has the right to cancel the Agreement by notifying the Seller in writing (by filling out the form provided in the account), indicating the desired return of the product and its order number and other required information, no later than within 14 (fourteen) calendar days from the day of delivery of the goods, except in cases where the contract cannot be canceled according to the laws of the Republic of Lithuania (e.g. when the contract is concluded for the sale of hygiene products - bed linen; see information on the website of VšĮ "Vartotojų centras" http://www.vartotojucentras.lt/istatymas.php?id=1038 ). If you have any questions regarding the return of the product, please contact us by e-mail. by mail to the address or to the specified telephone number.

6.2. After submitting the contract cancellation notice, the Buyer must send the returned goods (if they were delivered) to the Seller at the recipient's address at his own expense within 14 (fourteen) calendar days at the latest, indicating the name of the returned goods, the order number and stating the contract cancellation as the reason for the return.

6.3. Defects of the sold goods are removed, low-quality goods are replaced, returned in accordance with the 2001 order of the Minister of Economy of the Republic of Lithuania. June 29 by order no. 217 "Regarding the approval of the rules for the return and exchange of items" approved by the rules for the return and exchange of items, except for cases where the contract cannot be canceled according to the laws of the Republic of Lithuania (e.g. when the contract was concluded for the sale of hygiene products - bed linen; see information VšĮ "Vartotojų centras " on the website http://www.vartotojucentras.lt/istatymas.php?id=1038 , "Peculiarities of return and exchange of non-food items" point 18.).

6.4. In order to return the product(s), the Buyer must send the returned goods to the Seller at the recipient's address at his own expense no later than within 14 (fourteen) calendar days from the day of delivery of the goods to the Buyer, informing the Seller by means of communication specified in the contact section, indicating the name of the returned product, the order number and reason for return.

6.5. When returning the wrong product and/or defective product, the Seller undertakes to take back such products and replace them with similar suitable products at his own expense.

6.6. Quality goods to be returned or exchanged must be undamaged and in their original appearance (labels not removed or damaged, protective film not torn off, etc.) and cannot be used. The product must be returned in the original packaging, in the same set as the Buyer received, with the purchase document, warranty card (if issued), instructions for use and other product accessories. If the product is not fully assembled, damaged, untidy or not properly packed, the Seller has the right not to accept the product, not to exchange it and not to return the money paid by the Buyer for the product.

6.7. In all cases, money for returned goods is transferred only to the Buyer's bank account from which the order was paid, no later than within 14 calendar days from the day of receipt of the returned goods.

6.8. When returning high-quality goods that meet the Buyer's order, the cost of packaging and delivery of the goods is not returned or compensated to the Buyer. When exchanging high-quality goods that match the Buyer's order, the Buyer pays the packaging and shipping fee for the exchanged goods.

6.9. In the event that the Seller does not have goods suitable for replacement, the amount paid for the goods is returned to the Buyer, after deducting the costs of packaging and delivery of the goods.

7. Marketing and Information.

7.1. The Seller may, at its discretion, initiate an e-mail. various promotions in the store.

7.2. The seller has the right unilaterally, without separate notice, to change the conditions of the shares, as well as to cancel them. Any change or cancellation of the terms and conditions of the promotion is valid only going forward, that is, from the moment of their execution.

7.3. The Seller sends all messages using the means of communication specified in the Buyer's registration form.

7.4. The Buyer sends all messages and questions to the Seller's e-mail. by phone and e-mail specified in the "Contacts" section of the store. email addresses.

7.5. The seller is not responsible if the buyer does not receive the sent informational or confirming messages due to disruptions in the internet connection, e-mail service providers' networks.

8. Final Provisions

8.1. These Rules are drawn up in accordance with the laws and legal acts of the Republic of Lithuania.

8.2. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller's recommendations and the Buyer's obligations, did not familiarize himself with these Rules, although he was given such an opportunity.

8.3. In the event of damage, the guilty Party compensates the other Party for direct losses.

8.4. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

8.5. If the Seller's email the store contains links to the e-mail addresses of other companies, institutions, organizations or individuals. websites, the Seller is not responsible for the information or activities there, does not supervise or control those websites and does not represent those companies and individuals.

*If you have any doubts, please contact the specified contacts.

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